Your satisfaction is our priority. We stand behind the quality of our products and want you to feel completely confident in your purchase. If for any reason you are not entirely satisfied, we are here to help.

Return Window:
We accept returns on most products within 30 calendar days of the delivery date. The return window begins on the day your package is marked as delivered by the carrier.

Eligibility Conditions for Return:
To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in the same condition that you received it.
  • It must be in its original packaging, including all boxes, bags, and labels.
  • The item must be returned for a valid reason such as a quality issue, shipping damage, or a verified error on our part.

Non-Returnable Items:
For hygiene and safety reasons, certain items cannot be returned. These include:

  • Products that have been opened, partially used, or have had their safety seals broken (unless they arrived damaged or defective).
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

How to Initiate a Return:
To start the return process, please follow these steps:

  1. Contact our Customer Support team within the 30-day window by emailing us at info@petfiinnsale.it.com.
  2. Provide your order number, the product(s) you wish to return, and the reason for the return.
  3. We will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us. All returns must be shipped to our designated returns address listed below.
  4. Pack the item securely in its original packaging, include your RMA number, and ship it to our returns facility.

Return Shipping Costs:
We offer free return shipping on all eligible returns. We will provide you with a prepaid return shipping label upon approval of your return request. There is no restocking fee.

Refund Process:
Once we receive your returned item at our facility, we will inspect it to ensure it meets our return conditions. Refunds will be processed within 1 to 2 business days of receiving and approving the returned item. The refund will be issued to the original payment method used at checkout. Please note that depending on your bank or card issuer, it may take an additional 7 to 10 business days for the credit to appear on your account statement.

Original Shipping Charges:
Since all orders are shipped with free standard shipping, the original shipping cost is $0 and is therefore not a factor in our refund calculations. If you used an expedited shipping method (which is not offered at this time), that fee would not be refundable.

Damaged or Incorrect Orders:
If you receive a product that is damaged, defective, or different from what you ordered, you are not required to initiate a standard return. Please contact us immediately within 48 hours of delivery with your order number, a description of the issue, and photos of the product and packaging. We will resolve the issue by sending a replacement at no additional cost or by processing a full refund to your original payment method, including any taxes.